Lucky Game FAQ – Your Questions
Answered Here

Lucky Game is strictly for adults aged 18 and above. You will be asked to confirm your age during registration and, in some cases, to submit a copy of your CNIC or another government-issued ID as part of our identity verification process. Accounts found to belong to players under 18 are closed immediately and any funds are handled in line with our Responsible Gaming policy.

No. Each player is allowed one account only. Operating multiple accounts is against our Terms and Conditions and may result in the suspension of all related accounts and forfeiture of associated balances. If you have accidentally created a duplicate account, contact support immediately to get it merged or closed before it causes a problem.

Identity verification (KYC) is required before your first withdrawal. Log in, go to your account settings, and find the Verify Identity section. Upload a clear photo or scan of your CNIC (front and back) along with a selfie or recent utility bill for address confirmation. Verification is usually completed within 24 hours on business days. Once approved, you can withdraw without additional checks on subsequent requests.

On the Login page, click "Forgot Password" and enter the email address or mobile number linked to your account. A password reset link will be sent to you. If you do not see it after a few minutes, check your spam folder. Once you reset and log back in, we recommend updating to a strong, unique password that you do not use on any other platform. If you are locked out and cannot access your registered email, contact our live chat support team with your account details.

You can request a temporary account suspension or a permanent self-exclusion at any time. Go to your account settings and look for the Responsible Gaming section, or contact the support team directly via live chat. Self-exclusion options include cool-off periods of 24 hours, 7 days, 30 days, 6 months, or a permanent closure. Deposit and loss limits can also be set from the same section. See our dedicated Responsible Gaming page for full details.

Deposits via JazzCash, Easypaisa, and Raast are processed instantly in most cases — your balance updates within seconds of completing the payment on your mobile wallet. Card payments typically reflect within 1–5 minutes. Bank transfers may take slightly longer depending on your bank's processing times, usually between 15 minutes and a few hours. If your deposit has not appeared after a reasonable wait, contact support with your transaction reference number.

To request a withdrawal, log in and go to the Withdrawal page. Choose your preferred payment method, enter the amount, and confirm. For verified accounts, withdrawals are typically processed within a few hours. JazzCash and Easypaisa withdrawals are usually the fastest. Bank transfers may take 1–2 business days. Your account must be fully KYC-verified before your first withdrawal can be approved — this is a one-time requirement.

Yes, limits apply and vary slightly by payment method. As a general guide, the minimum deposit starts from PKR 200 for mobile wallet methods. Withdrawal minimums typically start at PKR 500. Maximum daily limits depend on your account verification level and the payment method selected. Full details of current limits for each method are shown in the Deposit and Withdrawal sections of your account dashboard once you are logged in.

First, check that your account is fully verified and that there are no outstanding bonus wagering requirements that need to be met before withdrawal. If everything looks clear from your end, contact the 24/7 live chat support team and provide your withdrawal request ID along with the amount and method. The team can investigate the status and give you an accurate update. Most delays are resolved quickly once the support team is informed.

In-play betting lets you place bets on a match while it is already in progress. Odds update in real time to reflect the current state of play — so if Pakistan are batting well, the odds on a Pakistan win will shorten. You can place a bet at any point during the match until the market is suspended (usually briefly between deliveries or at key moments). In-play markets are marked with a live indicator on the Bet page and are available on both the website and the mobile app.

If a match is abandoned before a result can be determined — for example due to rain or a pitch issue — bets are generally voided and your stake is returned to your account balance. For matches that reach the minimum number of overs required to constitute a result under the relevant competition rules, bets may be settled on the official result. The exact rules depend on the competition and market type and are detailed in our Terms and Conditions.

Yes. While Cricket is the primary sport for most Pakistan players on Lucky Game, the sportsbook also covers international Football including major leagues and international competitions, as well as popular Esports titles. The full list of available sports and competitions is visible on the Bet page after you log in. New sports and markets are added regularly based on demand from the Pakistan player base.

All Slot titles on Lucky Game use certified RNG technology, meaning every spin outcome is completely random and independent of the previous spin. RTP stands for Return to Player — it represents the theoretical percentage of total wagered money a slot pays back to players over a very large number of spins. For example, a slot with a 96% RTP returns PKR 96 for every PKR 100 wagered on average over time. RTP is a long-term statistical measure, not a guarantee for any individual session. Each game's RTP is listed in its information panel within the game.

Minimum bets at Live Casino tables vary by game and table. Many tables start from as low as PKR 100 per round, making them accessible for casual players. Higher-limit tables with larger minimums are also available for players who prefer bigger stakes. The minimum and maximum bet limits for each table are clearly displayed before you join, so you can choose the table that suits your budget for that session.

Yes, Lucky Game has a dedicated Bingo section. It includes multiple Bingo rooms with different ticket prices, prize pools, and game speeds to suit all kinds of players. Bingo winnings are credited to your PKR balance immediately after each game completes. You can find the Bingo section in the main navigation menu.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of the bonus amount before the bonus funds convert to real, withdrawable PKR. For example, if you receive a PKR 1,000 bonus with a 10x wagering requirement, you must place PKR 10,000 in bets using that bonus before you can withdraw the resulting balance. Progress is tracked in your account dashboard under the Bonuses section. Different games may contribute differently toward the requirement — Slots typically contribute 100%, while some table games contribute less.

Yes. Lucky Game regularly runs reload bonuses, free bet credits for Cricket and sports markets, cashback offers, and seasonal promotions — especially around major Pakistan cricket events like PSL. All active offers are listed on the Promotions page. Make sure you are logged in to see offers personalised to your account tier, as some deals are targeted to specific player segments.

First, check the Bonuses section in your account dashboard — it can take a couple of minutes for a bonus to appear after a deposit confirms. If it still has not shown up after 10–15 minutes, contact the live chat support team. Have your deposit confirmation reference ready. Common reasons a bonus does not credit include: the deposit amount being below the qualifying minimum, the bonus offer having expired, or not having opted in to the specific promotion before depositing.

Currently the dedicated app is available for Android devices only. iPhone and iPad users can access the full Lucky Game experience through the Safari mobile browser at luckygame.vin. The mobile website is fully responsive and works well on iOS — you can even add it to your Home Screen from Safari's share menu so it behaves like a native app. An iOS app may be introduced in the future; check the App page for the latest updates.

Slow loading is usually related to your internet connection rather than the platform itself. Try switching between mobile data and Wi-Fi to see which is faster at that moment. On the app, go to Settings and clear the cache to remove any outdated stored files. On the browser, clear cookies and cached data for the site. If you are using a VPN, try disabling it temporarily as it can reduce connection speed. If problems persist, contact support and let them know your device model and network type so they can investigate further.

Do not worry. All Casino, Slot, and Bingo game rounds are recorded on the server side, not just your device. If a game freezes or disconnects mid-round, simply reload the game and it will resume from where it left off, or the round result will be settled and your balance updated accordingly. If you believe the outcome was incorrect, contact support with the game name, approximate time of the incident, and your account details. The support team can retrieve the round history and investigate.

The fastest way to reach the team is through the live chat widget available on every page of the website and inside the app — responses are typically within a few minutes around the clock. You can also reach support by email at [email protected] for non-urgent matters. When contacting support, include your registered email or mobile number and a clear description of the issue to help the team resolve it as quickly as possible.