Lucky Game Terms & Conditions – Rules & User Agreement

1 Acceptance of Terms

These Terms and Conditions ("Terms") apply to your access to and use of Lucky Game, including the website at luckygame.vin, the mobile application, and all associated services ("the Platform"). By registering an account, making a deposit, placing a bet, or otherwise using Lucky Game in any capacity, you agree to be bound by these Terms, along with our Privacy Policy and Responsible Gaming policy, all of which are incorporated here by reference.

Lucky Game reserves the right to update or amend these Terms at any time. When changes are made, the updated version will be published on this page with a revised date at the top. Continued use of the platform after changes are posted constitutes acceptance of the revised Terms. It is your responsibility to check this page periodically.

These Terms are written in English and are intended to be read and understood in that language. If any part of these Terms is unclear, please contact our support team via live chat before proceeding.

2 Eligibility & Registration

To register and use Lucky Game, you must meet all of the following conditions:

• You are at least 18 years of age at the time of registration.
• You are registering on your own behalf as an individual, not on behalf of another person or any entity.
• You have not previously had an account suspended or permanently closed by Lucky Game for any violation of these Terms.
• You are not a current or former employee, contractor, or close family member of an employee or contractor of Lucky Game.
• You are capable of entering into a binding legal agreement in your jurisdiction.

During registration you are required to provide accurate, complete, and current information including your full legal name, date of birth, valid email address, and a mobile number that you control. Providing false, misleading, or unverifiable information is a material breach of these Terms and will result in account suspension or permanent closure, along with forfeiture of any balance held at the time.

Only one account per person is permitted. Duplicate accounts – whether registered under a different name, email address, phone number, payment method, or device – are not allowed. If duplicate accounts are identified, Lucky Game reserves the right to merge them, suspend them, or close them, and to void any bonuses claimed across those accounts.

3 Account Responsibility

Your Lucky Game account is personal to you. You are solely responsible for all activity that takes place through your account, whether or not you personally authorised it. You must keep your login credentials – including your password and any two-factor authentication details – confidential and secure at all times.

You must not share your account access with any other person, allow anyone else to use your account, or use any other person's account. If you suspect that your account has been accessed without your permission, you must notify Lucky Game support immediately via live chat so that your account can be secured.

Lucky Game will not be liable for any losses resulting from unauthorised access to your account that occurred because you shared your credentials, failed to log out on a shared device, or did not report suspected unauthorised access in a timely manner.

• Use a strong, unique password that you do not use for other services.
• Enable two-factor authentication where available in your account settings.
• Always log out when using a shared or public device.
• Do not save your password in a shared browser or unprotected notes app.
• Contact support immediately if you notice any activity you did not authorise.

It is also your responsibility to keep your contact details up to date. Notifications about important account activity, identity verification requests, and payment confirmations are sent to the email address and phone number on file. Lucky Game cannot be held responsible for missed communications resulting from outdated contact details.

4 Deposits & Payments

All deposits and transactions on Lucky Game are processed in Pakistani Rupees (PKR). Supported deposit methods include JazzCash, Easypaisa, Raast, bank transfers, debit and credit cards, and other mobile wallets as listed in the cashier section of your account. The available methods and any minimum or maximum deposit limits are displayed at the time of deposit and may vary.

You must only use payment methods that are registered in your own name. Deposits from payment accounts belonging to third parties are not permitted and may be declined or reversed. If a deposit is made from a third-party payment source, Lucky Game reserves the right to hold or return the funds and to request verification before any withdrawal is processed.

Deposits are generally credited to your Lucky Game account within the timeframe displayed in the cashier section. For most JazzCash and Easypaisa transactions this is under one minute. Bank transfer and card deposit timings may vary depending on your financial institution. Lucky Game is not responsible for delays caused by your payment provider.

Lucky Game does not charge a platform fee on deposits. Any fees charged by your own bank, mobile wallet provider, or card issuer are outside Lucky Game's control and are your responsibility. If a deposit is declined or reversed by your payment provider, please check with them directly before attempting again.

5 Withdrawals

You may request a withdrawal of your available real-money balance at any time through the cashier section of your account or the Lucky Game app. Withdrawals are processed only to payment methods registered in your own name that have been verified. Lucky Game does not process withdrawals to third-party accounts under any circumstances.

Before your first withdrawal, Lucky Game may ask you to complete identity verification. This involves submitting a copy of a valid government-issued ID (such as your CNIC or passport) and, where applicable, proof of your payment method. This is a standard account security and payment compliance process and is required before funds can be released.

• Withdrawals to JazzCash and Easypaisa are typically processed within one to three hours of the request being submitted.
• Raast and bank account withdrawals are generally processed the same business day for requests submitted before the daily processing cut-off.
• Card withdrawals may take two to five business days depending on your card issuer.
• Minimum and maximum withdrawal amounts per transaction are displayed in the cashier section.

Lucky Game does not charge a fee on withdrawals. However, your bank, mobile wallet, or card provider may apply their own charges, which are outside Lucky Game's control. If a withdrawal is delayed beyond the stated timeframe, contact support via live chat with your transaction reference number and the team will investigate.

6 Bonuses & Promotions

Lucky Game offers a range of bonuses and promotional offers to both new and existing players. These include welcome deposit bonuses, reload bonuses, free spins on selected slot games, bingo bonus credits, and seasonal promotions tied to cricket events such as PSL and T20 internationals. Full details for each active offer are listed on the Promotions page.

All bonuses are subject to individual terms, including but not limited to:

• Wagering requirements: The number of times the bonus amount (or bonus plus deposit amount, depending on the offer) must be wagered before any winnings derived from the bonus can be withdrawn.
• Eligible games: Not all games contribute equally towards wagering requirements. Slot games typically contribute 100%, while live casino, table games, and sports bets may contribute at a lower rate or not at all. The specific contribution rates are listed in each offer's individual terms.
• Expiry period: All bonuses and any winnings generated from them must be used within the validity period stated in the offer. Expired bonuses and associated winnings are forfeited automatically.
• Minimum deposit: Most deposit bonuses require a qualifying deposit of a specified minimum amount in PKR to activate.
• Maximum cashout: Some bonuses have a cap on how much can be withdrawn from winnings generated using that bonus. Where a cap applies, it will be clearly stated in the offer terms.

One welcome bonus is available per new player, per household, per IP address, and per payment method. Attempting to claim a welcome bonus more than once by registering multiple accounts is a violation of these Terms and will result in all associated accounts being suspended and balances being voided.

Lucky Game reserves the right to modify, suspend, or withdraw any bonus or promotional offer at any time without prior notice. We also reserve the right to remove a bonus from an account if we have reasonable grounds to believe that it was claimed in an abusive manner or in breach of these Terms.

7 Betting & Gaming Rules

Lucky Game offers sports betting, casino games, live casino, slot games, and bingo. Each product category has its own specific rules that apply alongside these general Terms. Game-specific rules and betting rules are accessible within the relevant section of the platform and in the FAQ.

Once a bet is placed and confirmed, it cannot be cancelled or amended. It is your responsibility to check all bet details – including stake amount, selected outcome, odds, and market – before confirming. Lucky Game is not liable for bets placed incorrectly due to user error.

In the event that a market is settled incorrectly due to a human error or system fault, Lucky Game reserves the right to correct the settlement at any time, including after funds have been credited to your account. Any amounts incorrectly credited as a result of a settlement error may be recovered from your balance.

• Minimum and maximum bet stakes vary by sport, market, and event and are shown at the time of bet placement.
• Lucky Game reserves the right to impose individual player stake limits based on account history or risk assessment.
• Live in-play betting markets may be suspended at any time during an event for integrity or technical reasons.
• In the event of a void or cancelled event, stakes are returned to your balance.
• Casino and slot game results are determined by certified random number generators and are final once a round or spin is completed.

Cricket events including PSL matches, T20 internationals, and bilateral series are among the most popular markets on Lucky Game. Football, esports, and other sports are also available. Market availability is subject to change based on scheduling and coverage agreements.

8 Fair Play & Prohibited Conduct

Lucky Game is committed to maintaining a fair and secure environment for all players. The following actions are strictly prohibited and will result in account suspension, permanent termination, and forfeiture of balances:

• Using automated betting software, bots, scripts, or any tool that places bets or interacts with the platform without direct human input.
• Exploiting bugs, glitches, or errors in games or the platform for financial gain. Any winnings obtained through exploitation of a technical fault are not considered legitimate and will be reversed.
• Collusion with other players to gain an unfair advantage in any poker, card, or live casino game.
• Attempting to manipulate game outcomes through any external means.
• Opening multiple accounts to claim duplicate bonuses or circumvent account restrictions.
• Any form of money laundering, including depositing funds and withdrawing without meaningful gaming activity.
• Providing false identity documents during verification.
• Using another person's payment method or account credentials without their consent.

Lucky Game monitors account activity continuously for indicators of prohibited conduct. Where suspicious behaviour is detected, the platform reserves the right to place a hold on the account and associated funds pending an investigation. If a violation is confirmed, the account will be terminated and any balance will be forfeited in line with these Terms.

9 Privacy & Data

Lucky Game collects and processes personal data in accordance with the Privacy Policy, which is available at luckygame.vin/privacy-policy. By using the platform, you consent to the collection and processing of your data as described in that policy.

The data we collect is used for account management, identity and age verification, payment processing, fraud prevention, and communicating with you about your account, bonuses, and platform updates. We do not sell your personal data to third parties. Where we share data with payment processors or identity verification providers, it is done solely to facilitate the services you have requested.

You have the right to request access to the personal data we hold about you, to request corrections where that data is inaccurate, and to request deletion of your data in circumstances where retention is no longer necessary. To make any such request, contact our support team via live chat or email.

10 Responsible Gaming

Lucky Game is an entertainment platform for adults. We take responsible gaming seriously and have built a range of tools into the platform to help players manage their activity. These include deposit limits (daily, weekly, and monthly), session time reminders, temporary account pauses, and self-exclusion options.

You can access and configure these tools directly from your account settings. If you feel that your gaming is no longer enjoyable, is causing stress, or is affecting your daily finances or relationships, we strongly encourage you to use the self-exclusion option or contact support to have your account restricted or closed.

Lucky Game is strictly for players aged 18 and above. We conduct age verification checks and reserve the right to request documentation at any time. If an account is found to belong to a person under 18, it will be closed immediately and any balance will be returned to the source payment method after deducting any bonus funds.

• Set a deposit limit that reflects what you can genuinely afford to spend on entertainment.
• Treat gaming as a leisure activity, not as a way to generate income or recover losses.
• Take regular breaks – use the session reminder feature to prompt yourself.
• If someone you know may have a gaming problem, encourage them to speak with a support professional.

For full guidance on managing your play, visit the Responsible Gaming page.

11 Intellectual Property

All content on Lucky Game – including but not limited to the website design, interface layout, graphics, logos, text, game software, and promotional materials – is owned by or licensed to Lucky Game and is protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, transmit, or create derivative works from any content on the platform without prior written permission.

The Lucky Game name, logo, and related marks are trademarks of the platform. Use of these marks in any context without explicit written authorisation is prohibited. Third-party game content available on the platform is owned by the respective game providers and is subject to their own intellectual property protections.

Nothing in these Terms grants you any intellectual property rights in the platform or its content. Your right to use the platform is a limited, non-exclusive, non-transferable licence for personal entertainment purposes only, subject to full compliance with these Terms.

12 Limitation of Liability

Lucky Game provides the platform on an "as available" basis. While we work to keep the platform accessible and fully functional at all times, we cannot guarantee uninterrupted access. Scheduled maintenance, technical issues, or factors outside our control may occasionally result in temporary unavailability.

To the fullest extent permitted by applicable law, Lucky Game will not be liable for:

• Any loss of profits, loss of data, or indirect or consequential loss arising from your use of the platform.
• Losses resulting from your failure to comply with these Terms.
• Losses resulting from unauthorised access to your account where you have shared your credentials or failed to secure your login details.
• Delays or failures caused by your internet connection, device, or payment provider.
• Any technical malfunction in game software provided by a third-party game studio, beyond our direct control.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law. If you believe a technical error has affected the outcome of a bet or game, contact support promptly with full details. Lucky Game will investigate and respond in accordance with the applicable game rules.

13 Account Termination

You may close your Lucky Game account at any time by contacting support via live chat. Before the account is closed, any pending bets will be settled according to normal rules and any real-money balance (excluding active bonus funds that have not met wagering requirements) will be returned to your verified payment method.

Lucky Game reserves the right to suspend or permanently close an account at its discretion in the following circumstances:

• Breach of any provision of these Terms.
• Provision of false, fraudulent, or unverifiable registration or identity information.
• Detected use of prohibited software, multi-accounting, collusion, or any other form of fraudulent activity.
• Failure to complete identity verification within the requested timeframe.
• Activity that Lucky Game reasonably believes constitutes money laundering or other financial crime.
• Abusive, threatening, or harassing behaviour directed at any Lucky Game staff member or other player.

Where an account is terminated due to a Terms violation, Lucky Game reserves the right to void and forfeit any balance, including real-money funds deposited in connection with the violation. Where an account is closed for non-violation reasons, any verifiable real-money balance will be returned after due process.

14 Changes to Terms

Lucky Game may update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. For significant changes that affect your rights or obligations, we will make reasonable efforts to notify you via the email address associated with your account or through a notice displayed when you next log in.

Your continued use of Lucky Game after any changes are posted constitutes your acceptance of the revised Terms. If you do not agree with any changes, you should stop using the platform and contact support to arrange account closure and the return of any available real-money balance.

We recommend bookmarking this page and checking it periodically, particularly before making any significant deposit or participating in a new promotional offer.

15 Contact Us

If you have any questions about these Terms and Conditions, need help understanding a specific clause, or want to raise a concern related to your account or a transaction, our support team is available 24 hours a day, seven days a week.

For account-specific queries, please have your registered email address and, where relevant, a transaction reference number ready when you contact support. This helps the team locate your account quickly and resolve your query without unnecessary back-and-forth.